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COLLECTION ADMIN CLERK – collections / customer service / retail / call center in Irving, TX at Cottonwood Financial

Date Posted: 11/15/2018

Job Snapshot

Job Description

Reporting to our Corporate Collections Department Manager, the Administrative Clerk will have a wide range of high level administrative, clerical and support-related responsibilities. This is a great opportunity for someone who wants to expand his/her administrative/clerical skills by supporting the Corporate Collections Department across all aspects of the operation. This position is based at our Administrative Office (HQ) in Irving (Las Colinas), Texas.  Cottonwood Financial is an Equal Opportunity Employer.  KEY RESPONSIBILITIES

  • General duties include: creating and managing spreadsheets; uploading and downloading files using a variety of media; word processing; account maintenance across multiple systems and platforms; fielding telephone calls; filing; processing mail, email and faxes
  • Coordinating tasks and timelines with multiple team members and other departments
  • Assisting with special projects as designated
  • Maintaining and developing departmental procedures


  • $16.75 per hour
  • Receive up to 3 pay increases in your first year!


  • Medical, dental, and vision
  • Voluntary life/ AD&D
  • Short-term & long-term disability
  • 401K with company match
  • Paid vacation, holidays, and sick time
  • Paid maternity, paternity, extended medical leave, and jury duty
  • Corporate discount program on personal cell phone accounts with select providers
  • Business casual work environment

Job Requirements


  • High School Diploma, G.E.D., or equivalent

  • 2 years previous experience in a fast-paced administrative/clerical role

  • 2 years of experience using Microsoft Office (Outlook, Excel, Word). Comfort with creating and modifying spreadsheets using formulas

  • Strong time-management skills; ability to organize and prioritize quickly, accurately and effectively; and to adjust to changes in an efficient and effective manner

  • Ability to work well both independently and within a team

  • Excellent written and verbal skills

  • Meticulous attention to detail

  • Ability to juggle multiple projects with accuracy and efficiency

  • Capability of communicating and working effectively with multiple personalities and communication styles

  • Able to handle sensitive information with the highest degree of integrity and confidentiality

  • Ability to work Monday thru Friday (between 7am and 5pm). Occasional weekend work may be required

  • Must pass a credit and criminal background check

  • Must meet minimum performance and attendance standards

  • Local (Dallas/Fort Worth area) candidates only – no relocation

  • Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future


  • 4+ years of experience in call-center administrative/clerical role

  • Certification in MS Excel and other MS Office products

  • Skilled in Excel functions such as graphing, concatenating, merging, pivot tables, etc.

  • Experience with SQL.

  • Notary


Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States.  We have zero debt, have been profitable every year since inception, and our growth is funded entirely through internally generated capital.  Headquartered in Irving (Las Colinas), Texas, we have company-owned locations, under our Cash Store brand, across the country.  Through this national brick-and-mortar footprint, we provide best-in-class customer service and offer an innovative mix of financial products and services to our customers.

We have been named multiple times to the Inc. 5000 list of America’s fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.