COLLECTOR (Full-Time) – collections / customer service / retail / call center in Irving, TX at Cottonwood Financial

Date Posted: 7/2/2018

Job Snapshot

Job Description

The Collector is part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers.  Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their short-term consumer loans.  This position is based at our Corporate Office (HQ) in Irving (Las Colinas), Texas.

KEY RESPONSIBILITIES

  • Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer’s delinquency
  • Find mutually beneficial payment arrangements that will allow us to retain the customer
  • Sell the customer on the idea of paying off their debt
  • Counsel the customer on how to increase income/decrease expenses
  • Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved

COMPENSATION

  • Highly competitive pay!
  • Receive up to 3 pay increases in your first year!

BENEFITS

  • Include medical, dental, vision, voluntary life/AD&D
  • 401(k) with company match
  • Paid Holidays and Vacation
  • Business casual work environment

 

TRAINING

All Collectors go through a comprehensive training program.

WORK SCHEDULES

Post training, work schedules are generally available in the morning, evening, and on weekends.  Our hours of operation are:

  • Monday thru Friday - 8:00am to 9:00pm
  • Saturday - 9:00am to 4:00pm
  • Sunday - 4:00pm to 9:00pm

Full-Time Collectors typically work between 39 and 40 hours perweek.

Job Requirements

  • High School Diploma, G.E.D., or equivalent

  • 1+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries

  • 1+ years of experience working in a call center

  • Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment

  • Excellent time-management skills

  • Strong attention to detail

  • Must pass a credit and criminal background check

  • Must meet minimum performance and attendance standards

  • Local (Dallas/Fort Worth area) candidates only – no relocation

  • Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future


PREFERRED QUALIFICATIONS


  • 3+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries

  • 3+ years of experience using a dialer to collect past-due payday loans, medical debts, utility bills and/or credit card delinquencies

  • Familiarity with FDCPA and other collections laws and regulations


ABOUT COTTONWOOD
Cottonwood Financial, headquartered in Irving (Las Colinas), Texas, is one of the largest privately held financial service providers to the retail consumer finance industry.  Founded in 1996, we have company-owned locations across the country under our Cash Store brand.  We have zero debt, have been profitable every year since inception, and our growth is funded entirely through internally generated capital.  We are actively engaged in a high-volume, rapid retail rollout of new locations to significantly increase the footprint of our company throughout the United States.  This exciting growth, coupled with our online presence, enables us to provide best-in-class customer service and offer an innovative mix of financial products and services to our customers.
We have been named to the Inc. 5000 list of America’s fastest-growing private companies, as well as been named to the Dallas 100 list of the fastest-growing private companies in North Texas.