COLLECTOR (Part-Time) – collections / customer service / retail / call center in Irving, TX at Cottonwood Financial

Date Posted: 5/31/2018

Job Snapshot

Job Description

The Part-time Collector is part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers.  Using our customer-service oriented approach, you will be working with our Cash Store customers who are past-due on their consumer loans.  This position is based at our Administrative Office (HQ) in Irving (Las Colinas), Texas.



KEY RESPONSIBILITIES


  • Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer’s delinquency

  • Find mutually beneficial payment arrangements that will allow us to retain the customer

  • Sell the customer on the idea of paying off their debt

  • Counsel the customer on how to increase income/decrease expenses

  • Receive inbound calls from customers, employees, and other parties with questions or problems that need to be resolved


COMPENSATION


  • $18.89/hr.

  • Receive up to 3 pay increases in your first year!

  • Unlimited incentive potential!


BENEFITS


  • Include medical, dental, vision, voluntary life/AD&D

  • 401(k) with company match

  • Paid Holidays and Vacation

  • Business casual work environment


TRAINING



All Collectors go through a comprehensive training program.



WORK SCHEDULES



Post training, work schedules are generally available in the morning, evening, and on weekends.  Our hours of operation are:


  • Monday thru Friday - 8:00am to 9:00pm

  • Saturday - 9:00am to 4:00pm

  • Sunday - 4:00pm to 9:00pm


Part-Time Collectors typically work between 20 and 30 hours per week.

Job Requirements

  • High School Diploma, G.E.D., or equivalent

  • 1+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries

  • 1+ years of experience working in a call center

  • Ability to type and talk at same time, as well as stay focused in a busy (possibly distracting) environment

  • Excellent time-management skills

  • Strong attention to detail

  • Must pass a credit and criminal background check

  • Must meet minimum performance and attendance standards

  • Local (Dallas/Fort Worth area) candidates only – no relocation
    Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future


PREFERRED QUALIFICATIONS


  • 3+ years of collections experience in the retail, banking, financial services, healthcare, utilities, or hospitality industries

  • 3+ years of experience using a dialer to collect past-due payday loans, medical debts, utility bills and/or credit card delinquencies

  • Familiarity with FDCPA and other collections laws and regulations


ABOUT COTTONWOOD


Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the consumer finance industry.  We have zero debt, have been profitable every year since inception, and our growth is funded entirely through internally generated capital.  Headquartered in Irving (Las Colinas), Texas, we have company-owned locations, under our Cash Store brand, across the country.  Through this national brick-and-mortar footprint, we provide best-in-class customer service and offer an innovative mix of financial products and services to our customers.


We have been named several times to the Inc. 5000 list of America’s fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.