Help Desk Technician in Irving, TX at Cottonwood Financial

Date Posted: 2/5/2020

Job Snapshot

Job Description

As a key member of the Technical Support Group in the Information Systems and Technology department, the Help Desk Technician provides technical support to users by troubleshooting network hardware, personal computers, software applications, telecommunication, and network communication issues in a Microsoft environment. Issues are tracked and monitored to ensure timely resolution according to Standard Operating Procedures. This position is based at our Administrative Office (HQ) in Irving (Las Colinas), Texas.


  • Provide Helpdesk support
  • Provide phone support for remote user connectivity issues on network layer (SDWAN and MPLS) and application layer (Citrix)
  • Support Point of Sale application through backend correction procedures
  • Support operation of Microsoft Desktop Operating Systems (Windows 7 and Windows 10) and applications (Outlook, Office Word, Excel, etc...)
  • Configure and maintain desktop applications
  • Provide hands on hardware support for all systems, laptops, and network devices
  • Build and configure PC workstations
  • Update trouble tickets and ensure customer satisfaction
  • Develop documentation of systems, policies, procedures


  • High school diploma
  • Excellent interpersonal and communication skills; is capable of explaining simple procedures in writing or verbally; good phone skills
  • Strong analytical and diagnostic skills; structured thinker
  • Ability to multi-task and demonstrate problem solving skills
  • Ability to work in a team environment and be able to deliver first-class customer service
  • Ability to work with all levels of management internal and external to the company
  • Ability to prioritize based on business and technical needs
  • Strong work ethic
  • Availability for some weekend work as requested
  • Local (Dallas/Fort Worth area) candidates only – no relocation
  • Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future


  • Bachelor’s degree
  • 1 year I.T. or M.I.S. experience
  • Technical certifications


  • Annual Salary of $40,120


  • Medical, dental, and vision
  • Voluntary life/ AD&D
  • Short-term & long-term disability
  • 401K with company match
  • Paid vacation, holidays, and sick time
  • Paid maternity, paternity, extended medical leave, and jury duty
  • Corporate discount program on personal cell phone accounts with select providers
  • Business casual work environment

Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States. We have zero debt, have been profitable every year since inception, and our growth is funded entirely through internally generated capital. Headquartered in Irving (Las Colinas), Texas, we have company-owned locations, under our Cash Store brand, across the country. Through this national brick-and-mortar footprint, we provide best-in-class customer service and offer an innovative mix of financial products and services to our customers.

We have been named multiple times to the Inc. 5000 list of America’s fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.