SENIOR BUSINESS OPERATIONS ANALYST in Irving, TX at Cottonwood Financial

Date Posted: 8/7/2018

Job Snapshot

Job Description

The Senior Business Operations Analyst (a.k.a. Senior Business Analyst - Retail Financial Operations), working directly with our Chief Operating Officer (COO), is part of a dynamic management team. This position will work with senior leaders in several departments to solve key business issues. An ideal candidate will be able to lead every stage of an assigned project from requirements gathering, project management, data analysis, integration and preparation, visualization, and presentation. This role is a high-impact, high-visibility role that will drive change in the retail financial operations of the company. This position is based at our Administrative Office (HQ) in Irving (Las Colinas), Texas.

  • Research and develop project plans and roadmaps to support strategic initiatives within the Operations, Collections, and Vehicle Remarketing departments

  • Map out current processes, identify disconnects and re-engineer processes to gain efficiencies

  • Create ad hoc reports to help the business understand current operational performance

  • Communicate desired solutions to senior management with assumptions, process and logic 

  • Partner with department managers to develop and analyze metrics in order to determine current KPI effectiveness

  • Assess current capacity standards and measurements (for both corporate and field) and determine how to modify in order to maximize efficiencies

  • Streamline current store operational processes to increase performance through time savings

  • Work with Collections department to evaluate and enhance call center strategies (i.e. rates, timing, technologies)

  • Partner with Vehicle Remarketing department to review current “flow of accounts” process, develop new ways to streamline, and build dashboards to visualize flow


  • Annual salary of up to $136,500


  • Medical, dental, and vision

  • Voluntary life/ AD&D

  • Short-term & long-term disability

  • 401K with company match

  • Paid vacation, holidays, and sick time

  • Paid maternity, paternity, extended medical leave, and jury duty

  • Corporate discount program on personal cell phone accounts with select providers

Job Requirements

  • Bachelor’s degree 

  • Master of Business Administration (MBA)   

  • 5+ years of experience in Business Analyst or similar role

  • Strong analytical skills with a record of developing and evaluating complex data sets 

  • Proven interpersonal and project management skills, with the ability to take on multiple projects with contending priorities

  • Strong written and verbal communication skills, including experience delivering insights to senior-level executives

  • Local (Dallas/Fort Worth area) candidates only – no relocation

  • Must be currently authorized to work in the United States without sponsorship and not require sponsorship in the future


  • Experience using SQL 

  • Experience developing KPI’s and dashboards

  • Previous retail operations, vehicle remarketing, and/or collections experience a plus


Founded in 1996, Cottonwood Financial is one of the largest privately held retail consumer finance companies in the United States.  We have zero debt, have been profitable every year since inception, and our growth is funded entirely through internally generated capital.  Headquartered in Irving (Las Colinas), Texas, we have company-owned locations, under our Cash Store brand, across the country.  Through this national brick-and-mortar footprint, we provide best-in-class customer service and offer an innovative mix of financial products and services to our customers.

We have been named multiple times to the Inc. 5000 list of America’s fastest-growing private companies, as well as to the Dallas 100 list of the fastest-growing private companies in North Texas.